Sunday, May 24, 2020

The On Campus Housing Lottery Essay - 747 Words

Anxiety inducing, overly-complicated and a huge frustration are just some of the ways Syracuse University students described the on-campus housing lottery. But when it comes down to it, is there a better way? The first email from housing comes in January, freshman are just beginning their second semester when housing asks them to to begin thinking about housing for the following year. The email touches on advanced payment opportunities, eligibility checks and your bursar account. At this, point students are unlikely to do more then skim through it, but months later, it will be a huge issue. Syracuse University has a two year on-campus living requirement. This makes the housing lottery so critical for many rising sophomores, who are often dead set on a dorm before they receive that seemingly premature email in January. The process for room selection is not overly complicated. Students are randomly assigned a number (this varies from year to year, in 2016 students without a requirement were given numbers 1-3999 and those with were given from 4000 up.) Then there are selection rounds based on how many roommates you intend to have. When it is your desired round, students put down their intended roommate(s). If you and the intended roommate(s) match up, your numbers are averaged and you are given a time to select your room. Still many students find it confusing. Megan Shelton, a rising sophomore, wanted to live with one other girl. However, she misunderstood that thereShow MoreRelatedThe Cost Of Iu Can Vary Depending On If You Are1491 Words   |  6 Pagesratio of students to teachers is seventeen to one. The class size depends on what class students go into and what the student s major is. For students on campus IU has over 30 libraries that can connect students to the past and the creativeness inside many people. As a university the school offers many internships for students all throughout the campus. As a convenience students IU offers an academic schedule which tells students when your classes are and when they will end. This schedule also helpsRead MoreThe Current Distribution Of Fiscal Education1612 Words   |  7 Pagesalready employs a number of great teachers from famous universities— nearly all of the teachers there have a doctorate. Thus, the millions of fiscal resources for our sch ool are actually useless. They can just spend it on some useless improvements on campus, for example, setting up high-definition LCD TVs with huge screen everywhere, and rebuilding the dining hall again and again, even though there is nothing wrong with the building. Therefore, it is just a waste of fiscal resources, and this kind ofRead MoreMusic And Social Movements Of The 1960s1793 Words   |  8 Pagescheck!† (Johnny). He conveyed a message that resonated with many of the third Ku Klux Klan members, but that did not stop the Civil Rights movement to continue to use music to shape its message which led to the Voting Rights Act of 1965 and the Fair Housing Act of 1968 (History). â€Å"We shall overcome/ We shall overcome/ We shall overcome someday† those were the lyrics to, Pete Seeger, a famous contemporary folk singer’s song â€Å"We shall overcome.† It was a song that sustained the troubling times for AfricanRead MoreAPA Quiz Essay4778 Words   |  20 Pagescreated in the early 1960s, which set the poverty level at 3 times the yearly cost of a basic food budget. Except for adjustments for inflation, it has remained unchanged since it was established despite the fact that todays families spend more on housing, child care, and health care than food. Social service workers spend much of their time trying to help families in need patch together a network of resources to meet their basic needs. Because the level of public assistance has not kept pace withRead MoreK-Mic Ktv Marketing Plan2795 Words   |  12 Pagesout to K-MIC is going to be a successful store in this area. In the future, it maybe will be more successful. A. Marketing Environment 1. Competitive forces. K-MIC has been here for almost two years and they often put up advertisement in SIAS campus. However, in this limited area, there are several other KTV stores do the same thing as well. In some way, even better. In recent years, with the number of KTV stores increasing, the long-term-relationship customers become less and less. 2. EconomicRead MoreArgumentative Essay on Women Are Better Leaders Than Men4639 Words   |  19 Pagesin terms of their ideology and plans. If there are such countries, they constitute the useful case studies for Nigeria. The question is: are there useful examples of how democratic governments have been able to escape the indolent culture or the lottery effects of easy money from oil to create competitive economies and sustainable prosperity? This is a huge research agenda and a subject for another day. In the first republic, politics and political parties were largely developmental. The regionalRead MoreSchool Facilities7024 Words   |  29 Pagesuniversity should be informed in order for them to be enlighten with the existing problems in school. Scope and Limitations of the Study The Scope of this study is all about the School facilities in Bukidnon State University and conducted inside the campus and it is only limited in AB-3 Students. GPA of the AB – 3 Students is another data resource for this study. It was gathered from the Bukidnon State University Center Registrar with the assistance of the Center Registrar. Conceptual andRead MoreAncillary Services12738 Words   |  51 PagesNRIs/PIO out of funds raised by them by way of loans from the authorized dealer banks / Background Note on Ancillary Services by Retail Banks – Compiled by Dr. Vighneswara Swamy, Associate Professor, Department of Finance, IBS-Hyderabad 5 housing finance institutions to the extent of such loan/s repaid by them out of foreign inward remittances received through normal banking channel or by debit to their NRE / FCNR(B) accounts. 7. Students going abroad for studies are treated as Non- ResidentRead MoreImmigration to the United States8027 Words   |  33 Pagesenter: ï‚ § family (they are spouses, parents, or minor children of U.S. citizens), employment (priority workers, unskilled, religious workers, or investors), humanitarian (refugees, those seeking asylum, or those who might have been removed), or visa lottery ï‚ § They receive a temporary (work) visa or apply permanently, obtain a green card, and become citizens. ï‚ § They often wait a long time to go through that previously described legal process. They agree to follow the laws of the country, and they areRead MoreBritish Culture11529 Words   |  47 Pageswhose ancestors were native Irish. They are self-consciously Catholic and would like Northern Ireland to become part of the Irish Republic. Although the two communities live side-by-side, their lives are almost entirely segregated. - different housing estates - listen to different radio and television programmes - register with different doctors - have prescriptions made up by chemists of their own denominations - read different newspapers Being British How important is it to British

Thursday, May 14, 2020

The Business Strategy Game - 3044 Words

The Business Strategy Game Online 8th Edition - Class Notes [pic] What Is The Business Strategy Game All About? It’s an online, PC-based exercise where you run an athletic footwear company in head-to-head competition against companies run by other class members. The marketplace is worldwide—production and sales activities can be pursued in North America, Latin America, Europe-Africa, and Asia Pacific There are 12 market segments—4 geographic segments each for branded footwear sales to retailers, for online footwear sales direct to consumers, and for private-label sales What Is The Business Strategy Game All About? The industry setting is modeled to closely approximate the real-world character of the globally competitive†¦show more content†¦There’s no built-in bias that favors any one strategy. Companies can pursue a competitive advantage keyed to low-cost/low-price or top-notch footwear features and styling or more value for the money. Companies can have a strategy aimed at being the clear market leader in (a) selling branded footwear to retailers or (b) selling directly to online buyers or (c) both. Companies can focus on one or two geographic regions or strive for geographic balance. Companies can pursue essentially the same strategy worldwide or craft slightly or very different strategies for the Europe-Africa, Asia-Pacific, Latin America, and North America markets. No One Strategy Is Best Most any well-conceived, well-executed competitive approach is capable of succeeding, provided it is not overpowered by the strategies of competitors or defeated by the presence of too many copycat strategies that dilute its effectiveness. In other words, which strategies deliver the best performance hinges on the strength and interplay of the strategies employed by rival companies—not on some mystery silver bullet decision combination that players are challenged to discover. Competitive Variables That Determine Company Sales and Market Shares Price Number of models/styles Styling/quality (S/Q) rating Advertising Size of retailer network Celebrity endorsements Delivery time Retailer support Mail-in rebates Shipping charges (Internet salesShow MoreRelatedBusiness Strategy Game1853 Words   |  8 Pagesreview of the business operations for athletic footwear industry’s Elite Feet for production Years 11 through 18. Included in the report are trends in company’s annual total revenues, earnings per share (EPS), return on equity (ROE), credit rating, stock price and image rating. Additionally reported are the strategic vision for the company, performance targets for the aforementioned production years plus the next two years, the company’s competitive strategy as well as production strategy, financeRead MoreBusiness Strategy Game3072 Words   |  13 PagesIndividual Report of the Business Strategy Game Table of Contents Title Page 1 Table of Contents 2 The abstract 3 Introduction 4 Performance Analysis and Evaluation 5-9 Conclusion and Recommendations 10 Appendices Appendix 1 – Vision, Mission, Objectives and 3-year Strategic Plan 11 Appendix 2 – Organization Chart in Board of Directors and Responsibilities 12 Read MoreBusiness Strategy Game11669 Words   |  47 Pages(A) ADIDAZ | Business Strategy Game | Year 18-21 Operations Report | Group Members: | Nivejan Gunaratnam, President Finance | | Tim Calaiezzi, Vice-President Marketing | | Carl Dela Rosa, Vice-President Accounting | | Rahul Saggar, Vice-President Finance | | Natercia Cordeiro, Vice-President Human Resources | Administrator: | Brian Kasta | Date: | Monday. March.18. 2013 | | | TABLE OF CONTENTS I Executive Summary II Finance Situation Analysis: Past FinancialRead MoreThe Application of Game Theory in Business Strategy1925 Words   |  8 PagesLSM545: The Application of Game Theory to Business Strategy Project Notes Course LSM545 LSM545_20121121_01 Student: Joeri Vertongen Instructor: Arun Sharma Content 1. Value Creation 2. Recommendation 2.1. Rival strength 2.2. Dictated by the Game 2.3. Relevancy of Rival’s Strength 2.4. Change the Game 3. References 3 4 4 5 5 6 7 2 1. Value Creation Anheuser Busch Inbev S.A. is the leading global brewer, they take great pride and care in brewing beers, and that’s also how theyRead MoreBusiness Strategy Game Report Essay6880 Words   |  28 PagesBusiness strategy game | Extreme Kicks | Year 12 Report | | | | Authors: Brandon Morgado, Manufacturing Khalid Mahmoud, Finance Nick Stott, Marketing Michelle Poirier, Human Resource Administrator: Judith BirzeDecember 1, 2011 | Devin Noble, Accounting Table of Contents I Executive Summary II Finance Situation Analysis: Past financial results globally Past financial results by region Objectives Strategies III Marketing Situation Analysis: GlobalRead MoreBusiness Corporate Strategy Video Games Industry1903 Words   |  8 PagesBusiness amp; Corporate Strategy Case Study Competition in Video Game Consoles: The State of The Battle For Supremacy Julie Petitdemange MGE – 2à ¨me Annà ©e 24/11/2010 Ecole de Management Strasbourg I. Analayse the Industry of Video Games History: The video game industry grew in prominence with the 1985 introduction of the Nintendo entertainment system and was well into battle for supremacy among third generation consoles in 2008. The development of video games began in 1947 with the introductionRead MoreInternational Game Technology ( Igt ) : Analysis Of Strategic Fit Between Supply Chain And Business Strategy2047 Words   |  9 PagesInternational Game Technology (IGT) – Analysis of Strategic fit between Supply chain and Business Strategy A company s competitive strategy clearly spells out the set of customer needs that it seeks to satisfy through its products and services having a defined set of attributes. The supply chain design or supply chain strategy must be in alignment with competitive strategy. A supply chain design can be taken up only after the competitive strategy is finalized and a supply chain needs to be redesignedRead MoreFour Benefits of Collaboration in Business841 Words   |  3 PagesThe bottom line of a business is the ultimate goal which is to gain profit and as such businesses have to develop strategies achieve this. One such strategy is collaboration which includes the people and culture of the organization along with process and governance and technology. Setting a collaboration vision gives the business a competitive edge which will drive the business performance. Four benefits that can be derived from collaboration are reduction in cost, enhancing the qualities of deliverablesRead MoreNint endo : The Worlds Largest Video Game Company1368 Words   |  6 Pages Nintendo started back in 1889 as a Japanese multinational consumer electronics company headquartered in Kyoto, Japan. Nintendo is the world s largest video game company by revenue, it is worth about $22.2 billion dollars. (Forbes) It’s hard to believe that the business started by making playing cards. Nintendo was founded on September 23, 1889, by Fusajiro Yamauchi, it originally produced handmade hanafuda playing cards. Recently, the company is being run by Satoru Iwata. By 1963, the companyRead MoreStrategic Management and Competitive Advantage Essay722 Words   |  3 Pagesand successful strategy b Explain a minimum of four potential benefits that Alphabet Games could enjoy as a result of an effective business strategy. Benefits could include: rapid growth increased profits increased share price greater employment opportunities improved promotion prospects higher sales increased customer base more managerial opportunity a Discuss two examples of why Alphabet Games must consider forces for change when managing its business strategy and two examples

Wednesday, May 6, 2020

The University Of A Private Higher Learning Institution...

Maryville University of St. Louis Maryville University is a private higher learning institution located in St. Louis County, Missouri. It was founded in 1872, so it is one of the older universities in the state. Maryville University is a nationally ranked university that serves over 6,500 students every year. Students may choose from over 90 undergraduate and graduate degrees. There are six colleges within the Maryville University system. This includes the College of Arts and Sciences, which offers programs in design, math, the humanities and the social sciences. The School of Education offers a Doctor of Education program with a specialization in higher education leadership. The Walker College of Health provides online and on-campus degree programs in nursing, music therapy, rehabilitation counseling, occupational therapy and health care management. The School of Business offers online and on-campus programs in accounting, marketing, cyber security, information systems and business administration. The university operates educational centers in Lake Saint Louis and Sunset Hills in Missouri as well as the Scott Air Force Base in Illinois. These campuses offer services and facilities for students enrolled in evening or online classes. Maryville University of St. Louis Accreditation Details -The Higher Learning Commission and the North Central Association of Colleges and Secondary Schools. -The Nursing Programs are accredited by the Commission on Collegiate NursingShow MoreRelatedHealthcare Essay18323 Words   |  74 PagesChapter 3 The Evolution of Health Services in the United States Learning Objectives To discover historical developments that have shaped the nature of the US health care delivery system To evaluate why the system has been resistant to national health insurance reforms To explore developments associated with the corporatization of health care To speculate on whether the era of socialized medicine has dawned in the United States â€Å"Where’s the market?† 81 26501_CH03_FINAL.indd 81 7/27/11 10:31:29Read MoreEurope Economic Crisis55278 Words   |  222 Pageswill taper off in 2011, but needs to be followed up by sizeable fiscal consolidation in following years to reverse the unsustainable debt build-up. In the financial sector, government guarantees and holdings in financial institutions will need to be gradually unwound as the private sector gains strength, while carefully balancing financial stability with competitiveness considerations. Close coordination will be important. ‘Vertical’ coordination between the various strands of economic policy (fiscalRead MoreHemp Cultivation in China42289 Words   |  170 PagesConsulting, San Diego, California, USA Sebastiaan Hennink, Hemp-Flax BV, Ressen, Netherlands Michael Karus, nova-Institute, Hà ¼rth/Cologne, Germany John M. McPartland, Vermont Alternative Medicine, Middlebury, Vermont, USA Raphael Mechoulam, Hebrew University, Jerusalem, Israel Etienne P. M. de Meijer, HortaPharm BV, Amsterdam, The Net herlands David W. Pate, HortaPharm BV, Amsterdam, The Netherlands Gertjan van Roekel, ATO-DLO, Wageningen, The Netherlands David P. Watson, HortaPharm BV, Amsterdam, TheRead MoreMonsanto: Better Living Through Genetic Engineering96204 Words   |  385 PagesA S E S E V E N Shanghai Volkswagen: Implementing project management in the electrical engineering division C A S E E I G H T Television New Zealand: Balancing between commercial and social objectives C A S E N I N E From greenï ¬ eld to graduates: University of the Sunshine Coast C A S E T E N Whole Foods Market, 2005: Will there be enough organic food to satisfy the C A S E E L E V E N growing demand? Wal-Mart Stores Inc.: Dominating global retailing C A S E T W E L V E 14_Hanson_3ed_SB_3869_TXTRead MoreProject Managment Case Studies214937 Words   |  860 PagesMost of the middle managers have MBA degrees and a few have Ph.D.s. Currently, the Automotive Components Division has three manufacturing plants at various locations throughout the country. Central offices and most of the nonproduction functions are located at the main plant. There has been some effort by past presidents to give each separate plant some minimal level of purchasing, quality, manufacturing engineering and personnel functions. INFORMAL PROJECT MANAGEMENT AT HYTEN CORPORATION The AutomotiveRead MoreHuman Resources Management150900 Words   |  604 Pagesyears later about one-fourth of all managers and executives are women. Similar attention also was focused on other diverse groups of employees. So that all employees were given opportunities to grow and learn, the Bank of Montreal’s Institute of Learning was established at a cost exceeding $50 million. The goal of providing five days of training and education to every employee each year has been met for several years. To focus on performance, each department and every employee have HR managersRead MoreStephen P. Robbins Timothy A. Judge (2011) Organizational Behaviour 15th Edition New Jersey: Prentice Hall393164 Words   |  1573 Pages Organizational Behavior This page intentionally left blank Organizational Behavior EDITION 15 Stephen P. Robbins —San Diego State University Timothy A. Judge —University of Notre Dame i3iEi35Bj! Boston Columbus Indianapolis New York San Francisco Upper Saddle River Amsterdam Cape Town Dubai London Madrid Milan Munich Paris Montreal Toronto Delhi Mexico City Sao Paulo Sydney Hong Kong Seoul Singapore Taipei Tokyo Editorial Director: Sally Yagan Director of Editorial Services:Read More_x000C_Introduction to Statistics and Data Analysis355457 Words   |  1422 Pages Introduction to Statistics and Data Analysis This page intentionally left blank Introduction to Statistics and Data Analysis Third Edition Roxy Peck California Polytechnic State University, San Luis Obispo Chris Olsen George Washington High School, Cedar Rapids, IA Jay Devore California Polytechnic State University, San Luis Obispo Australia †¢ Brazil †¢ Canada †¢ Mexico †¢ Singapore †¢ Spain †¢ United Kingdom †¢ United States Introduction to Statistics and Data Analysis, Third Edition RoxyRead MoreThe Boeing Company 2007 Annual Report61846 Words   |  248 Pagesfrom the time it was launched to reach 1,000 orders. We expect to surpass that milestone with the 787 in less than half the time. Still more, with the greater volume comes greater opportunity for us to reduce cost, improve productivity and achieve higher performance early in the production run. Changing Competitive Landscape Many people talk of Boeing and Airbus as a â€Å"duopoly,† and we certainly regard Airbus as an extremely tough competitor. In fact, we expect to see Airbus’ competitiveness increaseRead MoreManaging Information Technology (7th Edition)239873 Words   |  960 PagesSystems CASE STUDY I-1 IMT Custom Machine Company, Inc.: Selection of an Information Technology Platform CASE STUDY I-2 VoIP2.biz, Inc.: Deciding on the Next Steps for a VoIP Supplier CASE STUDY I-3 The VoIP Adoption at Butler University CASE STUDY I-4 Supporting Mobile Health Clinics: The Children’s Health Fund of New York City CASE STUDY I-5 Data Governance at InsuraCorp CASE STUDY I-6 H.H. Gregg’s Appliances, Inc.: Deciding on a New Information Technology Platform

Tuesday, May 5, 2020

Service Marketing for Woolworths-myassignmenthelp.com

Question: Discuss about theService Marketingfor Woolworths. Answer: Flowchart of backstage and front stage activities Figure 1: Backstage and front stage activities flowchart (Source: Created by author) Significance of service encounter The chosen company for this assignment is Woolworths. Woolworths is one of the largest supermarket and grocery chain of Australia. They specialise in selling groceries and stationary items. Along with these items, they sell clothing and home decor items as well. Being a leader in the Australian market, the service encounter of the grocery chain is significant enough (Ahsan and Rahman 2016). As an employee of Woolworths, I have to ensure that I am able to maintain the customer service level that the company has set for the world. I need to endure that the customers of Woolworths are able to shop with a good shopping experience. The customers are often unable to understand the price of the products, according to the weight. As a customer service manager, it is essential that I assist them in understanding the price they have to pay for a certain quantity. Moreover, the customers have to be assisted and guided in finding certain items. Woolworths provides assistance to the elderly custo mers. They need physical assistance as well as guidance to find the products that they are looking for. Thus, the assistance given to the elderly customers are essential. Along with the in-store assistance, the online customers also need assistance. The customers, buying their products online, often complain that their products that are delivered are not up to the expected standard or does not match with the one displayed in the website. Moreover, the customers, booking their products online often feel that they need guidance regarding the products they would buy. Thus, it is essential that the customer service managers assist those customers. Online payment issues are also faced, and customers are unable to pay online. Hence, assistance is needed from the customer services executives. However, the service encounter is much more than just assisting the customers. It is defined as the transactional interaction between the customers of Woolworths and the representatives of the company. The service encounter is not only limited to the transactional interaction with the customers, but also includes the establishment of a relation with the customers. The m oments of interaction with the customers are significant, since it is that moment when the impression on the customers is made. This moment is often known as the decisive moment or the moment of truth. In this moment of interaction, the customer is either satisfied or dissatisfied. Another essential aspect of the service encounter is the recovery of the services of the dissatisfied customers, such that they could be retained as loyal customers. The significance of the service encounter lies in the fact that it has a significant impact on the quality perception of the customers of Woolworths. If the customers are happy and satisfied with the services provided by the customer service representatives, then the level of satisfaction of the customers increases (Lovelock and Patterson 2015). While the customers have a negative experience regarding the customer interactions, then they are deflected from the company. As an employee of Woolworths I need to ensure that the interaction with the customers are positive and the level of customer satisfaction is achieved. Satisfying each customer is a key to success for any organization. In Woolworths, every customer is given importance and the customer interactions are significant. The qualities of the services that are provided to the customers are superior and ensure that the customers could be retained successfully (Bijmolt et al. 2014). The loyal customers are given loyalty bonus and special discounts such that the company is able to retain the customers successfully. Failure to provide the expected level of customer services might destroy the long built reputation of the business organization. Hence, the service encounter activities are significant enough to retain the reputation of Woolworths. Analysis of managerial implications Managerial implications refer to the practical utilization of the collected data and information. The information that is used is collected from practical scenario and decisions. The managerial implications highlights the fact that the collected information is used to understand, whether the decisions taken by the manager are appropriate in the given scenario or not. In case of Woolworths, the managerial implications include the backstage activities that has to be taken up, in order to ensure that supply chain management activities are taken up effectively, such that the satisfaction of the customers are achieved (Armstrong et al. 2014). As a store manager, it is important to ensure that the back stage tasks are completed successfully. As a manager, I have to check the availability of the products in the store and place an order to the suppliers accordingly. The supply chain management activities have to be monitored and ensured the timely delivery of the products. The suppliers of t he raw materials have to be traced for timely delivery (Ryan 2016). Moreover, the backend activities, such as quality check of the groceries, proper packaging and such activities have to be monitored from time to time by the manager, in order to ensure that the best quality of the products are delivered in store and to the customers who placed their products online. The backend services and processes ensure that the front-end activities are taken up and completed successfully. For example, if the supply chain management is not done effectively, then the products will not reach the stores on time, and thus will delay the overall process and will reduce the sale of the products (Batt 2014). Moreover, if the backend activities are not monitored and managed, then the customers will not be able to get the products as and when required, thus triggering customer dissatisfaction. The managerial implications thus are essential for the effective operations in Woolworths. The guidance of the managers are important in order to ensure the successful and effective operation of Woolworths. Thus, the efficiency of the managers and the management operations highlight the effectiveness of service encounters and helps the company to achieve customer satisfaction. Regular feedback is taken from the dissatisfied customers such that the managers are able to win them back as loyal customers, with high level of customer services being provided. With efficiency in both the front end and the back end operations Woolworths will be successful in retaining its position as a leader as a grocery chain and retailer. As given in the flowchart, the backend activities are dependent on a variety of factors such as suppliers, logistics and the contractors (Hollensen 2015). Thus, as a manager it is essential to co-ordinate all the activities such that effective management could be displayed which is essential for achievement of customer satisfaction. Developing various policies such as co-ordination with the suppliers, looking for alternatives, quality assurance, checking and eliminating the product that do not match with the standards of Woolworths (Fernie and Sparks 2014). The effective waste management and CSR activities also needs to be given importance, as a part of the back end activities. Thus, it could be concluded the service encounter has a special significance in the business operations. The managerial implications are also needed for the back stage operations of Woolworths. As an employee, I have to ensure that the customer satisfaction activities are given importance, along with the managerial implications. Both these activities have to be given importance and completed with diligence, in order to ensure smooth operations. References Ahsan, K. and Rahman, S., 2016. An investigation into critical service determinants of customer to business (C2B) type product returns in retail firms.International Journal of Physical Distribution Logistics Management,46(6/7), pp.606-633. Armstrong, G., Adam, S., Denize, S. and Kotler, P., 2014.Principles of marketing. Pearson Australia. Batt, P.J., 2014. How do consumers differentiate between fresh food stores. InXXIX International Horticultural Congress on Horticulture: Sustaining Lives, Livelihoods and Landscapes (IHC2014): XVII 1103(pp. 61-68). Fernie, J. and Sparks, L., 2014.Logistics and retail management: emerging issues and new challenges in the retail supply chain. Kogan page publishers. HA Bijmolt, T., KRE Huizingh, E. and Krawczyk, A., 2014. Effects of complaint behaviour and service recovery satisfaction on consumer intentions to repurchase on the internet.Internet Research,24(5), pp.608-628. Hollensen, S., 2015.Marketing management: A relationship approach. Pearson Education. Lovelock, C. and Patterson, P., 2015.Services marketing. Pearson Australia. Ryan, D., 2016.Understanding digital marketing: marketing strategies for engaging the digital generation. Kogan Page Publishers.